Terms and Conditions

TERMS AND CONDITIONS

General sales terms as of September 1st, 2022.

OBJECT AND SCOPE OF APPLICATION

The Green Up Natural Food AG is recorded in the Commercial Register of the Canton of Vaud under the number CH-550-1181535-7. The company proposes, via the web site www.monbeijo.ch that it services the delivery of catering to private and to companies as well as the direct sales and delivery of frozen products. The present general terms of sale (below also “GTS”) govern the contractual relationship between on the one hand Green Up Natural Food AG and, on the other hand, its customers.

Creation of customer account and processing of information.

The customer commits to provide the correct and complete information and to update it as soon as possible in case of changes. Green Up Natural Food AG cannot be held responsible in case of impossibility to order fulfilment due to lack or incorrect information.

By ordering on www.monbeijo.ch, a customer is accepting to receive advertising information from Green Up Natural Food AG, via various communication channels (email, mail, mobile phone). The customer can unsubscribe at any time, free of charge by sending an email to hello@monbeijo.ch.

ACCEPTATION OF THE GENERAL SALE CONDITIONS

By registering online via www.monbeijo.ch or placing an order, the customer is accepting to having read, understood and accepted, without reserves these General Sales Terms and Conditions. Green Up Natural Food AG reserves the right to modify these GST at any time. The current GST are available on www.monbeijo.ch. In case of non-respect of the GST, Green Up Natural Food AG reserves the right, at any time, to suspend or close the customer account and to refuse access to any or all of its services without prejudice to any ongoing judicial proceedings.

ONLINE ORDERS

Orders can be completed at any time on www.monbeijo.ch. Any order on the web site must be completed and approved by the customer. By validating the order, the customer accepts the General Sales Terms. Any order validated by the customer will be confirmed by an e-mail sent to the pre-registered email. The email will state the selected order, the date, and location of the desired delivery.

Green Up Natural Food AG will not be liable for any delay or error due to incorrect or incomplete information supplied by the customer.

Taking into account the short delivery time and the perishable nature of the products, confirmed orders cannot not be modified or cancelled, and the products delivered cannot be returned or exchanged. A confirmation of the order is a binding contract between Green Up Natural Food AG and the customer.

PRICE OF PRODUCTS

The product prices determined by Green Up Natural Food AG are in Swiss francs (CHF), and all orders are including VAT.

Any taxes reflected are valid to the date where the order is placed. The applied prices are those published on the site www.monbeijo.ch at the time of the order.

Green Up Natural Food AG reserves the right to change the prices at any time. The prices on Green Up Natural Food AG's website and according to Green Up Natural Food AG's price list valid at the time of the conclusion of the contract shall apply.

PAYMENT

Payment is accepted exclusively in Swiss francs CHF. Payment for ordered goods is solely accepted by TWINT, paypal or credit card via the secured online platform. Green Up Natural Food AG does not have access to the customer’s confidential bank information.

DIGITAL GIFTCARDS

Giftcards have to be redeemed at once, there will not be any remaining credit after using.

DELIVERY

PLACE OF DELIVERY

Delivery of Green Up Natural Food AG products is limited to Switzerland. After the electronic confirmation of the order by Green Up Natural Food AG, the products ordered will be delivered to the customer, based upon the information supplied by the customer. It is of that responsibility to provide accurate and specific information in the customer account (address, building number, floor, door codes…).

CUSTOMER ABSENCE

If the customer is not present at the time of delivery or has not provided relevant information, Green Up Natural Food AG goods will be left at the doorstep. Green Up Natural Food AG commits to respect proper frozen food handling procedures up to delivery to the customer, using adequate equipment. Once delivery has been fulfilled, it becomes the sole responsibility of the customer, regardless of his/her location at the time of delivery. It becomes the customer’s responsibility to handle and store the goods according to healthy and sanitary standards. The customer bears the responsibility of the products once they have been delivered, even if the delivery has been fulfilled via a neighbour or left at the doorstep in his or her absence. Green Up Natural Food AG is not liable for any responsibility regarding theft or temperature variations or damage to the goods once delivered is made. However, if such a case occurs, the customer is invited to contact Green Up Natural Food AG.

PRODUCT INFORMATION

Upon delivery, the customer agrees to respect the conservation and preparation guidelines indicated on the product package. Green Up Natural Food goods are delivered frozen. They must be consumed within the specified best before date. The customer is solely responsible to follow conservation and preparation instructions as supplied by Green Up Natural Food AG online as well as on the packaging of the delivered goods. Green Up Natural Food AG cannot guarantee a total absence of allergens in its products and cannot be held responsible as such. For more information on this matter, the customer is encouraged to contact Green Up Natural Food AG.

INCOMPLETE DELIVERY

If a Green Up Natural Food AG product is unavailable at the time of delivery, Green Up Natural Food AG will make a conscious effort to inform the customer in a short delay.

If a paid product cannot be delivered, the amount corresponding to the unavailable good will be reimbursed to the customer.

CANCELLATION OF A GREEN UP NATURAL FOOD AG DELIVERY

If for reasons independent of Green Up Natural Food AG’s efforts (such as an inaccurate address, unauthorized access, weather, traffic conditions, force majeure, etc.), delivery becomes impossible, Green Up Natural Food AG reserves the right to cancel the delivery. In the above case, the customer will not be compensated.

CUSTOMER SERVICE

Green Up Natural Food AG Customer Service is available to customers for information and support regarding all aspects of our services and goods and problem resolution. All claims concerning Green Up Natural Food AG product delivery must be made by the customer to the Customer Service by email at hello@monbeijo.ch or by telephone. Any defects or flaws must be reported immediately upon delivery and at the latest 1 hour following delivery. Otherwise, the goods will be considered as accepted and validated by the customer. Green Up Natural Food AG reserves the right to not follow up on any claim submitted past this delay. In the event of proven flaws, the customer may obtain, at the discretion of Green Up Natural Food AG, reimbursement or a coupon at equal value to be used on the following order, excluding any further claim to damages or penalties. For hygiene and food sanitation reasons, perishable goods cannot be exchanged or returned.

MISCELLANEOUS

Unauthorised reselling of Green Up Natural Food AG products will be actively prosecuted. Green Up Natural Food AG reserved all actions against any unauthorised practice.

WARRANTY AND RESPONSIBILITY

Green Up Natural Food AG cannot be held responsible for damages resulting from internet usages, such as loss of data, virus, and intrusion, suspension of service or fraudulent use of a bank card. As well, Green Up Natural Food AG is not liable in any way or form for direct or indirect damages which might arise to the customer, especially but not limited to not following conservation and preparation procedures advised by Green Up Natural Food AG.

Any liability for auxiliary persons shall be limited within the same extent.

FORCE MAJEURE

Green Up Natural Food AG can be freed from any obligations or suspend them if services are rendered impossible in force majeure cases (war, riot, exceptional climate-related issues, disaster, pandemics etc.) without any claim to damages or penalties made by the customer.

INTELLECTUAL PROPERTY

Texts, photos, images, underlying technology, trademarks on the Green Up Natural Food AG site are exclusively owned by Green Up Natural Food AG or its suppliers.

Patents, trademarks, copyrights, domain names, website text and contents, descriptions are protected by national and international laws.

The photos are not contractual; Green Up Natural Food AG is not liable for any differences that may exist between photos and delivered goods.

Any misuse, misappropriation without prior and written consent from MS will be prosecuted both nationally in Switzerland and internationally when online.

If the customer uses content, texts or pictorial material in connection with Green Up Natural Food AG in which third parties have a property right, the customer must ensure that no property rights of third parties are infringed.

APPLICABLE LAW

Swiss law applies to contracts agreed upon between Green Up Natural Food AG and its customers, as well as to these General Sales Terms. The United Nations Convention on Contracts for the International Sale of Goods (SR 0.221.211.1) is explicitly excluded.

JURISDICTION

In case of litigation, Green Up Natural Food AG and the customer will make every effort to resolve it amicably. If such a case becomes impossible, all litigation resulting from the interpretation execution of the contract linked to these General Sales Terms will be handled by the Vaud cantonal Tribunal, with recourse handled by the Federal Tribunal.

Green Up Natural Food AG reserves the right to resolve litigation via other legal system as Arbitration and mediation, both nationally and internationally.

CHANGES:

These General Terms and Conditions (GTC) may be amended by Green Up Natural Food AG at any time.

The new version shall come into force 30 (thirty) days after the notification by Green Up Natural Food AG.

The version of the GTC that is in force at the time of the conclusion of the contract shall apply to the Customers. Unless the Customer has agreed to a newer version of the GTC.

PRIORITY

These GTC take precedence over all older provisions and contracts. Only provisions from individual contracts, which still specify the provisions of these GTC, take precedence over these GTC.

SEVERABILITY CLAUSE

Should any provision of this contract or any supplement thereto be or become invalid, this shall not affect the validity of the remainder of the contract. The contracting parties shall replace the invalid provision with a valid provision that comes as close as possible to the intended economic purpose of the invalid provision. The same shall apply to any gaps in the contract.